EPAL and Digital Transformation
EPAL’s digital transformation also involves the dematerialization and digital simplification of processes, based on edoclink. Starting a first phase by focusing in the dematerialization of the daily workflow, in the exchange of documentation with Customers, in the scanning of invoices…
Remote working: Process Dematerialization Challenge
Anywhere,at any given time, the access to company information has gained particularly importance in the context of the current pandemic. In this context, the dematerialization of processes is a fundamental component and an integral part of the digital transformation process,…
Teams and edoclink, the future of digital workplace
Link’s Commercial Process supported on Microsoft Teams and edoclink Nowadays, when many of the Organization’s employees work remotely, Microsoft Teams has proved to be a huge advantage in collaborative terms. However, Teams’ default features do not facilitate the adoption of…
Maintaining Customer Loyalty Cutting Costs by Automation
Link Consulting, experts in integration and a long-standing partner of Kong, a leading API and service control platform, is helping customers accelerate their journey to Microservices and enable organizations to engage their customers in new and innovative ways, significantly reducing…
CRM acceptance test for one the largest payment company
Link Consulting’s testing team is the new partner of the payment company in the testing strategy for its new unique customer service system. Using Omini Chanel’s strategies, the payment company now centralizes its CRM data in a new system which…
Maritime Equipment Directive on the Cloud
As contracted by the European Maritime and Security Agency (EMSA), our company, Link Consulting, have developed a new EU Marine Equipment Directive (EU MED) Digital System hosted and operated in Microsoft Azure cloud. The new EU MED cloud based EMSA…
Digital Quality Strategy
Our tools AUTOMATION FRAMEWORK – open | devops standardized development and parallel execution – thousands of journey executions, multiple channels > continuous regression SMART MONITORING – 24 | 7 synthetic customer journey monitoring and incident notification – availability, performance, security,…
Service innovation for one of the largest telcos in the world
This telecom operator has several digital channels for relationship with its customers, developed on the Android, IOS and Web platforms. The need for daily changes to the channels, due to the dynamism of the business, and the commitment to guarantee…
Working in Strategic Industries in the Middle East
Working with Oil & Gas, banking, defense, and e-government in Middle-East. Link Consulting is a technology boutique company, focused on quality and on-time delivery, allowing us to grow in a market that, while being highly demanding, rewards commitment and is…