Business Process Automation offers significant levels of operational efficiency
Process Automation Business Process Automation offers significant levels of operational efficiency and ways to measure and comply with SLAs. We provide a unique Process Factory offer, featuring a factory model which ensures top quality deliveries, for a very competitive investment….
IDC Portugal Digital Awards – A Success Story
The 5th edition of IDC Portugal Digital Awards received 350 submissions from some of the largest companies in Portugal, covering all sectors of the economy. IDC Portugal Digital Awards are intended to reward the best digital transformation projects of national…
Link Consulting was responsible for defining, planning, executing and managing the whole scope of the new platform test
Problem description Following the decision to merge the telecom companies, the business group was left with duplicate systems for the sale of services and customer relationship, for the different segments (Mobile, Landline, Broadband Internet, etc.). These multiple “duplicate” systems drain…
From scratch to an API-oriented organization
With the digital transformation and the needs related to platforms and ecosystems, it became essential to have a strategic thinking for managing APIs that address both their own, as well as the APIs used by partners and other 3rd parties….
How to adopt a Next-Gen Digital Banking platform
“For every one time that customers visit a branch, they now access their bank apps between 50 and 80 times.”, BCG 2020 Apps are currently your Bank’s front door; digital channels are becoming the channel of excellence and preference in…
EPAL and Digital Transformation
EPAL’s digital transformation also involves the dematerialization and digital simplification of processes, based on edoclink. Starting a first phase by focusing in the dematerialization of the daily workflow, in the exchange of documentation with Customers, in the scanning of invoices…
Remote working: Process Dematerialization Challenge
Anywhere,at any given time, the access to company information has gained particularly importance in the context of the current pandemic. In this context, the dematerialization of processes is a fundamental component and an integral part of the digital transformation process,…
Teams and edoclink, the future of digital workplace
Link’s Commercial Process supported on Microsoft Teams and edoclink Nowadays, when many of the Organization’s employees work remotely, Microsoft Teams has proved to be a huge advantage in collaborative terms. However, Teams’ default features do not facilitate the adoption of…
Maintaining Customer Loyalty Cutting Costs by Automation
Link Consulting, experts in integration and a long-standing partner of Kong, a leading API and service control platform, is helping customers accelerate their journey to Microservices and enable organizations to engage their customers in new and innovative ways, significantly reducing…