From scratch to an API-oriented organization
With the digital transformation and the needs related to platforms and ecosystems, it became essential to have a strategic thinking for managing APIs that address both their own, as well as the APIs used by partners and other 3rd parties….
How to adopt a Next-Gen Digital Banking platform
“For every one time that customers visit a branch, they now access their bank apps between 50 and 80 times.”, BCG 2020 Apps are currently your Bank’s front door; digital channels are becoming the channel of excellence and preference in…
EPAL and Digital Transformation
EPAL’s digital transformation also involves the dematerialization and digital simplification of processes, based on edoclink. Starting a first phase by focusing in the dematerialization of the daily workflow, in the exchange of documentation with Customers, in the scanning of invoices…
Remote working: Process Dematerialization Challenge
Anywhere,at any given time, the access to company information has gained particularly importance in the context of the current pandemic. In this context, the dematerialization of processes is a fundamental component and an integral part of the digital transformation process,…
Teams and edoclink, the future of digital workplace
Link’s Commercial Process supported on Microsoft Teams and edoclink Nowadays, when many of the Organization’s employees work remotely, Microsoft Teams has proved to be a huge advantage in collaborative terms. However, Teams’ default features do not facilitate the adoption of…
Maintaining Customer Loyalty Cutting Costs by Automation
Link Consulting, experts in integration and a long-standing partner of Kong, a leading API and service control platform, is helping customers accelerate their journey to Microservices and enable organizations to engage their customers in new and innovative ways, significantly reducing…
CRM acceptance test for one the largest payment company
Link Consulting’s testing team is the new partner of the payment company in the testing strategy for its new unique customer service system. Using Omini Chanel’s strategies, the payment company now centralizes its CRM data in a new system which…
Maritime Equipment Directive on the Cloud
As contracted by the European Maritime and Security Agency (EMSA), our company, Link Consulting, have developed a new EU Marine Equipment Directive (EU MED) Digital System hosted and operated in Microsoft Azure cloud. The new EU MED cloud based EMSA…
Digital Quality Strategy
Our tools AUTOMATION FRAMEWORK – open | devops standardized development and parallel execution – thousands of journey executions, multiple channels > continuous regression SMART MONITORING – 24 | 7 synthetic customer journey monitoring and incident notification – availability, performance, security,…