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IT BECAME A STRATEGIC IMPERATIVE
Digital channels are now the primary channels in customer relations.
New regulatory and technological paradigms – Cloud, HyperAutomation, OpenBanking, … – have disruptive impact on business models.
Relations with customers and employees have new models and are fully remote.
Key processes in the value chain must be digitized and transformed correspondingly.
Governance of continuous transformation waves became crucial.
Link is a key partner for Transformation… it’s in our DNA!
We combine the technological innovation of start-ups,
- Passion for technology and an Innovation culture, with multiple R&D projects and contributions to PhDs and Master Thesis,
- Investment in own IP for Products and Solutions,
- Continuously updates on major open software foundations,
With the international experience of a technology consulting firm.
- 20 years of know-how on understanding the client’s key problems and leveraging technology to create business value.
- Running projects in 4 geographies: Europe, Middle East, Africa and South America.
- Partnerships with best-of-breed vendors.
The 5 pillars to fast-track the digital journey…
CUSTOMER EXPERIENCE
Are you taking advantage of this significant growth in online adoption and sales through the Digital Channels?
Recent studies show +35% of customers have increased their online banking usage and digital sales jumped +75% during COVID-19 (IIF & Delloite, Jun/2020).
Link’s BankOnBox Digital Channels Platform provides an Agile solution and the best cost / benefit ratio in the market.
- Personal and Business App, with a best-in-class user experience,
- 100% Digital Onboading,
- Marketplace for sales and subscription of financial products,
- Analytics for targeting and personalization,
- Out-of-Box features on a mature platform with +20 implementations through Europe and Africa.
LEVERAGING DATA
How to leverage customer data, analytics, and AI/ML to deliver hyper-personalized, advice-driven services and engage customers in new and differentiated ways?
“Data is the new Oil – The bank of the future will be driven on data. Data is the fuel to power artificial Intelligence, advice and seamless engagement“, Bank 4.0, Brett King
Link developed several big-data & analytics use-cases for Financial Institutions.
- Customer 360 Data Hub and Enterprise Data Platform, with real-time Data Offloading from Legacy Systems.
- Customer Communication Personalization with AI/ML algorithms to increase relevancy based on customer events from channels and others.
- Transaction enrichment with Category, Brand, Logo and Location.
- DataOps and MlOps platform for data scientists.
- Self-service analysis of data by business areas.
DIGITAL PROCESS OPTIMIZATION
While automation remains a major focus for many organizations, the biggest challenges in deploying automation are not the technology itself.
According to Gartner, automation is the number one technology trend of 2020. This trend encompasses a combination of multiple technologies to automate tasks, that once required people to do those tasks.
Link developed a holistic approach to Governed Automation
- That starts with business outcomes and clear view of end-to-end processes and then determines which automation technologies can solve it.
- With a strong Governance tool and processes.
- Based on Agile delivery model, covering from process discovery to monitoring.
- Self-service analysis of data by business areas.
DIGITAL WORKPLACE
The remote workforce and workplace of the foreseeable future (and present!) will require people operations and culture to be reimagined, as employees travel to the office only one or two days per week and spend the rest of their time working from home.
Link developed a solution to govern informal Teams Collaboration and integrating it with the formal Records Management.
- Governance of Teams Groups, Channels and Memberships.
- Several Collaboration use-cases like meeting agendas and minutes
- Integration with formal Document Archiving and Records Management.
- Integration with MS Teams and Office 365.
INFRASTRUCTURE TRANSFORMATION
To compete with digitally-native new entrants, financial institutions must accelerate the reduction of technical debt and the transformation towards a more agile and cost-effective technical infrastructure.
Link developed specialized services to accelerate the Infrastructure Transformation in Financial Institutions.
- Core systems offloading, for Data and Applications.
- Architecture Transformation to Cloud, based on Containers, Microservices, APIs and Events.
- Openbanking platform and API Strategy.
We manage knowledge with you, it’s the way we work!
Co-creation models with our customers
Flexible relationship models
Knowledge sharing and transparency with common management tools
Your trustworthy partner for your next MVPs
